Client Services Director

Location:City of London, London
Salary:£70000 - £80000 per annum
Job Type:Permanent
Date Posted:15/05/2019


This leading and vibrant creative production agency that specialise in window displays and temporary retail installations are looking for a Client Services Director. Reporting into the Managing Director, you will quickly establish yourself as the most senior point of contact within the agency; mentoring a team of Project & Account Managers, you will lead by best practice and proactively lead the delivery of work.


  • As CSD, you will be seen as the strategic go-to for your team internally and your clients, establishing trusted relationships and solidifying yourself as the point of escalation
  • You'll lead your Project Management team in the efficient and innovative delivery of work; ensuring that your clients briefs are adhered too, budgets are properly scoped, and expectations thoroughly managed
  • You will have a strong commercial awareness and be able to identify opportunities of growth for your clients, spotting gaps in their offering and strategically pitching in solutions
  • Working closely with the MD and other senior members of the business, you will contribute to weekly/ bi-weekly catch ups and have a firm, clear understanding of the agency's financial forecasts
  • As a CSD, your communication and presentation skills will be second to none; you will take the lead with responding to pitches, presenting forecasts, business strategies and proposals

Experience required;

  • Prior experience in a senior capacity, leading a team of project/ account managers within a creative agency environment; retail design/ marketing experience is needed to be able to hit the ground running in this role
  • Proven track record of leading senior client relationships and new business development
  • A strong understanding of the creative process, techniques and production (inc. digital)

If you are an experienced Client Service Director, or perhaps a Business Director on the cusp of stepping into this role, with the desired retail experience, then be sure to send your CV to to start the conversation.

Apply for the position

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